Sales Policy

Payments

1. Payment methods we accept: Visa, MasterCard, American Express and Discover.
2. Financing options and gift cards are also available.
3. Credit and debit cards are subject to address verification by your financial institution.
4. If you have an error message after submitting your credit card information, please check to make sure that the following information is correct:
   • Billing address with your card issuer
   • Card number
   • Card type
   • Card expiration date
5. If you are still experiencing problems, please call your card-issuing bank for details. When you shop at Joy Massage Chair, your information is safe and secure.

Returns & Exchanges

1. Please keep your original packaging for 30 days in case you choose to change your mind.
2. For any return within 30 days of purchase, for whatever reason, outbound and inbound shipping costs will be paid by the customer. All returning merchandise must have an RMA (Return Merchandise Authorization) issued by us.
3. Customers are responsible for both the original delivery and the return shipping charges.
   * This also applies to cancellations after the order has shipped.
4. The product being returned must have all of its original packaging and be in new, resalable condition.
5. All massage chairs can be returned or exchanged within 30 days.
6. The 30-day window for accepting returned merchandise starts from the delivery date of the product. No returns are accepted after this 30-day window.
7. In case of shipping damage from our company to the customer's delivery address, replacement parts or a new unit will be sent on a case-by-case basis.
8. For all items not under the Osaki or Titan brands, a 20% restocking fee will be applied to any return within 30 days of purchase.

To Prepare a Return

1. Get your RMA number.
2. Send us an email stating that you have read our return policy to osaki.seattle@gmail.com.
3. You can also call us to expedite this process at 425-760-1773.
4. Returning merchandise must include a copy of your invoice, and the RMA number must be written on the box.
5. Choose the shipping company of your choice for the return, or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions.
6. Call us back with the tracking number of the returning merchandise.
7. The product must be insured against damage or loss.

Easy Returns

1. Please call 425-760-1773, explain the situation, and get your RMA number for any item. If you send your return before contacting us and without an RMA number, the return will be refused.
2. Put the packing list and your RMA number inside the package with the item(s) to return. Make sure to include all parts and materials that came with the package.
3. We can provide shipping documents (BOL), labels, and instructions. Customers are responsible for both the original delivery and the return shipping charges.
4. Please follow the instructions to have your item returned to us for a refund.

Massage Chairs

1. For all massage chairs we offer a 30-day money-back guarantee.
2. Customers are responsible for the shipping costs to and from our facility.
3. No refunds after 30 days.
4. You will be charged for ALL delivery and shipping charges.
5. All massage chair brands offer an exchange for a new unit if the chair is deemed unrepairable or defective by our service team to the point that replacement is needed (within 30 days).
6. After 30 days, all of our chair manufacturers provide warranty service.

Gift Card Policy

1. Purchased gift cards are not refundable.
2. One gift card order is made for one recipient.
3. All gift cards are valid for 1 year from the purchase date. Purchases made with a valid gift card number are not refundable. All other return policies apply to purchases made with gift cards.
4. Gift cards are delivered by email only. It is the customer's responsibility to enter the correct recipient email address. Once we send the confirmation email to the recipient, changes cannot be made.
5. Please contact us for more details.