Help

Let us know how we're doing on our commitment to excellence. Please use the information below to contact us with questions, comments, or concerns.

• Phone: 425-800-8439
• Email: osaki.seattle@gmail.com
• Showroom: 15600 NE 8th St Ste K-12, Bellevue, WA 98008

Have a question? Call 425-800-8439 during showroom hours: Monday–Saturday 12:00 PM – 7:00 PM, Sunday 12:00 PM – 5:30 PM (Pacific Time). A team member is happy to help you with whatever you need.

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

Although it is necessary to provide shipping information to the manufacturers who will be sending your order to you, each one has agreed that the customer's name and information must remain confidential between Joy Massage Chair and the manufacturer.

Many products ordered from Joy Massage Chair are shipped directly from the company that manufactures the product, so if you order more than one item, each may arrive in a separate package. However, your single order will reflect the total cost, including shipping, regardless of the number of items you buy.

International shipments are subject to duties, taxes, broker fees, and customs fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges.

We accept the following credit cards: Visa, MasterCard, American Express and Discover. Financing is available through Shop Pay Installments. We also accept checks and money orders on a case-by-case basis.

All shipments are delivered by standard curbside delivery unless a delivery upgrade is selected. This offer covers most items shipped by ground within the contiguous U.S. Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush shipments and to Alaska, Hawaii and Puerto Rico. If a shipping price is not listed, please call us for a quote.

• Canadian Orders: Canadian orders are subject to duties and taxes, which are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 2–3 weeks.

• International Orders: Duties, taxes and customs are the responsibility of the customer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card.

All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. We aim to ship your order within 48 hours unless otherwise noted. Please see our Shipping & Handling page for delivery policies.

Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you within 24 hours.

• Please call 425-800-8439, explain the situation, and get your RMA number for any item. If you send your return before contacting us and without an RMA number, the return will be refused.

• We will arrange pickup with the carrier that delivered your order.

• Put the packing list and your RMA number inside the package with the item(s) to return. Make sure to include all parts and materials that came with the package.

• Tape the box securely and mark it with the appropriate shipping address.